Privacy Policy

Southwest Water Co. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit southwestwaterco.com or contact us for services.

1. Information We Collect

We collect information you provide directly to us, including when you:

• Request a quote or schedule an installation
• Place an order or make a payment
• Fill out a contact or installation detail form
• Call or email our team

The types of information we may collect include:

• Contact information: name, email address, phone number, and mailing/service address
• Home details: square footage, number of bathrooms, water source type, and existing system information (used solely to size and install your water system)
• Payment information: processed securely through Stripe — we do not store card numbers or CVV codes
• Usage data: browser type, IP address, pages visited, and referring URLs collected automatically via standard web analytics

2. How We Use Your Information

We use the information we collect to:

• Schedule and complete your water system installation
• Process payments and send order confirmations
• Respond to your questions and provide customer support
• Send appointment reminders and service follow-ups
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Installation partners: Licensed plumbers and technicians who perform your installation receive the necessary contact and home details to complete the job.
• Payment processors: Stripe processes all payments. Their privacy policy is available at stripe.com/privacy.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our customers or the public.

4. Cookies & Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and access controls on customer data. While no method of transmission over the internet is 100% secure, we take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. Installation and payment records are typically retained for a minimum of 7 years for warranty and tax purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: